Refund Policy
At Tech Bridge Experts, we are committed to delivering reliable, high-quality technical support and service experiences. If for any reason our service does not meet your expectations, we want to ensure a fair and transparent refund process. This Refund Policy explains when refunds apply, how to request one, and what you can expect during the review process.
1. Eligibility for Refunds
You may qualify for a refund under the following circumstances:
a. Service Dissatisfaction
If you are not satisfied with the quality of service provided by Tech Bridge Experts, you may request a refund within 7 days of your purchase or subscription start date.
b. Unresolved Technical Issue
If our technicians are unable to diagnose or resolve the issue for which you sought support, you are entitled to a full refund, provided the request is made within the 7-day eligibility window.
c. Duplicate or Unauthorized Charges
Any accidental duplicate payments or unauthorized charges billed by Tech Bridge Experts will be fully refunded upon verification.
2. Non-Refundable Situations
Refunds may not be granted in the following scenarios:
- Requests made after 7 days from the date of purchase or service completion
- Issues arising from third-party software, hardware defects, or problems unrelated to the service purchased
- Situations where the client failed to provide necessary access, information, or cooperation required to perform the service
- Service interruptions or delays caused by internet outages, power failures, or other external factors beyond Tech Bridge Experts’ control
- When the customer’s device or system becomes unusable due to pre-existing conditions unrelated to our service
3. Subscription Plans and Renewal Refunds
- Monthly or annual subscription fees are refundable only within the first 7 days of the initial subscription purchase.
- Renewal payments are non-refundable unless a refund request is made within 48 hours of the renewal being processed.
- If a subscription is canceled, the service will remain active until the end of the paid billing cycle unless otherwise requested.
4. How to Request a Refund
To request a refund, please contact us using the information below:
📧 Email: support@techbridgeexperts.com
Include the following details in your request:
- Full name
- Order or transaction ID
- Date of purchase
- Reason for the refund request
- Any supporting information or screenshots (if applicable)
Our team will review your request and respond within 3–5 business days.
5. Resolution Process
Once your request is received:
- We will evaluate your case and verify your service records.
- If approved, refunds will be issued to your original payment method.
- Refunds typically appear in your account within 5–10 business days, depending on your bank or payment provider.
If additional information is needed, a team member will contact you directly.
6. Changes to This Policy
Tech Bridge Experts reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date.