1. Eligibility for Refunds

You may qualify for a refund under the following circumstances:

• Service Dissatisfaction: Request within 7 days of your purchase or subscription start date.
• Unresolved Technical Issue: If we cannot diagnose or resolve your issue, you are entitled to a full refund, provided the request is within the 7-day window.
• Duplicate or Unauthorized Charges: Duplicate/unauthorized charges will be fully refunded after verification.

2. Non-Refundable Situations

Refunds may not be granted in these scenarios:

• Requests made after 7 days from the date of purchase or service completion
• Issues caused by third-party software, hardware defects, or problems unrelated to the service purchased
• Cases where the client did not provide required access, information, or cooperation
• Service interruptions due to internet outages, power failures, or external factors beyond our control
• Device/system issues caused by pre-existing conditions unrelated to our service

3. Subscription Plans and Renewal Refunds

• Monthly or annual subscription fees are refundable only within the first 7 days of the initial subscription purchase.
• Renewal payments are non-refundable unless requested within 48 hours of renewal processing.
• If a subscription is canceled, service remains active until the end of the paid billing cycle unless otherwise requested.

4. How to Request a Refund

To request a refund, contact us at:

Please include the following details:

• Full name
• Order or transaction ID
• Date of purchase
• Reason for the refund request
• Supporting information or screenshots (if applicable)

Our team will review your request and respond within 3–5 business days.

5. Resolution Process

Once your request is received:

• We will evaluate your case and verify service records.
• If approved, refunds are issued to the original payment method.
• Refunds typically appear within 5–10 business days (depending on your bank/payment provider).
• If additional information is required, a team member will contact you directly.

6. Changes to This Policy

Tech Bridge Experts reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date.